As a trusted local florist in West Harrow, we are dedicated to delivering the freshest flowers to our cherished customers—whether for households or local businesses. Each bouquet is prepared with care, ensuring every customer receives vibrant, beautiful flowers every time. We back this with our Freshness Guarantee, because your satisfaction matters to us.
We take great care in packing and delivering your floral arrangements, but in the rare event your flowers arrive damaged or unsatisfactory, please notify us as soon as possible. Claims for damaged-on-arrival flowers must be made within 24 hours of delivery. This allows us to address the issue quickly and ensure you receive the quality you expect from West Harrow Florist.
To help us resolve the issue efficiently, please provide details of the order and, if possible, photographic evidence of the damage. This will help us assess and handle your case promptly.
We guarantee that our flowers will remain fresh for a minimum of five days from the delivery date, provided they are cared for according to the care guidelines we supply with every order. If you believe your flowers have not met our freshness standards during this period, please reach out to us. We love supplying West Harrow with beautiful, long-lasting blooms and stand behind their quality.
Your satisfaction is at the heart of our service. If your flowers arrive damaged, are not fresh, or there is any other issue with your order, you may be eligible for either a full refund or a replacement arrangement, subject to investigation and confirmation of the issue. We strive to resolve such concerns quickly and with minimum fuss, ensuring your positive experience with our florist continues.
Refunds will be processed using your original method of payment, and replacements will be delivered at the earliest opportunity, based on your preference. We ask that all issues be reported within the stated timeframes to be eligible for refunds or replacements.
We are committed to providing an outstanding experience for every customer in West Harrow, but if something is not right, we want to know about it.
Please follow these steps to make a complaint:
All feedback is taken seriously and helps us improve for both new and returning customers in West Harrow and the surrounding areas.
We have built our reputation as a dependable, friendly local florist by consistently delivering quality flowers and outstanding customer care. We proudly serve homes and businesses throughout West Harrow with fresh, vibrant arrangements and a customer-first policy. Thank you for supporting your local florist and trusting us with your special moments.
If you have any questions about our returns, refunds, or complaints policy, our helpful team is always available to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
