These Terms & Conditions govern the access and use of the online flower ordering and delivery services provided by West Harrow Florist. By placing an order on our website or through any online platform operated by West Harrow Florist, you agree to abide by these terms. These Terms & Conditions apply to all West Harrow Florist customers placing orders for flower delivery in West Harrow and the surrounding areas.
Our comprehensive flower delivery service in West Harrow is designed to make your ordering experience easy and convenient. To place an order, please browse our online catalogue, select your preferred flower arrangements, and add them to your basket. Follow the instructions on the checkout page to complete your order. Please ensure that you provide a valid delivery address within West Harrow or the surrounding areas, and accurate recipient contact details.
After submitting your order, you will receive an on-screen confirmation and, where applicable, a confirmation notification summarising the details of your order. This notification only acknowledges receipt of your order and does not constitute acceptance. A contract for order fulfilment is formed when you receive a further confirmation of acceptance or when we start to process your order.
Orders are subject to availability. In the unlikely event that we are unable to fulfil your request (for example, due to stock shortages or delivery limitations), we reserve the right to decline your order, in which case you will be notified and a full refund processed.
We strive to display images and descriptions as accurately as possible for all our floral products available for flower delivery throughout West Harrow. However, due to seasonal and stock variations, some arrangements may occasionally require substitution of flowers, foliage, or packaging of equal value and quality. In such cases, our experienced florists will use their best judgement to maintain the overall style, shape, and colour theme of the arrangement.
If a significant change is necessary, we will make reasonable efforts to contact you in advance. By placing an order, you acknowledge that substitutions may occasionally take place.
We offer flower delivery in West Harrow and in the surrounding areas as specified during the ordering process. During checkout, you may select your preferred delivery date and, where available, a time slot. While we make every effort to deliver your order on the chosen date, delivery times are not guaranteed and may be affected by circumstances beyond our reasonable control, such as traffic conditions or adverse weather.
If recipients are unavailable at the time of delivery, our couriers will attempt to leave the flowers with a neighbour or in a safe place, and a delivery note will be left informing the recipient of the location of the flowers. Where delivery proves impossible, we reserve the right to charge for any subsequent re-delivery attempts. Please note that responsibility for the flowers passes to the recipient upon delivery, or upon being left in a previously agreed safe location.
Payment for all online flower delivery orders in West Harrow must be made in advance and in full. We accept most major credit and debit cards through our secure online payment gateway. Your payment details are encrypted and processed securely; we do not store your card details on our servers after transaction completion.
All prices displayed on our website include VAT (where applicable) and are quoted in British Pounds Sterling (GBP). Additional charges, such as delivery fees, will be displayed clearly prior to checkout. Once your order has been confirmed and payment has been processed, you will receive a summary invoice for your records.
You may cancel or amend your online order for flower delivery in West Harrow by contacting us as soon as possible after placing your order. Please note that for same-day and next-day deliveries, cancellations or modifications may only be possible within a very limited time window, and orders already prepared or despatched may not be cancelled.
If your cancellation is received before the order has been prepared or despatched, you are entitled to a full refund. If the order has already been prepared or is out for delivery, no refund will be provided. Requests for changes to delivery details or message cards following submission of your order will be considered at our discretion.
Your satisfaction is important to us. In the rare event that you are not satisfied with the flowers delivered, or if they arrive damaged or not as described, please notify us within 24 hours of delivery. Where we agree that the product delivered does not meet our standards or your order specification, we will offer to replace the product or issue a full or partial refund, depending on the circumstances.
We may require photographic evidence of any issues in order to process your claim. Please be aware that as flowers are a perishable product, we cannot accept returns. Refunds will be processed to your original payment method within 7 working days from the date that eligibility is confirmed.
During busy periods — such as Valentine’s Day, Mother’s Day, Christmas, or other major events — we recommend ordering as early as possible to ensure desired delivery dates for online flower delivery in West Harrow. While we do our utmost to meet delivery requests during these times, we reserve the right to vary delivery schedules and offer suitable alternatives if certain arrangements or specific flowers are unavailable.
West Harrow Florist supplies all products and services on a best-efforts basis. To the maximum extent permitted by law, we shall not be liable for any loss — direct, indirect, or consequential — including loss of profits, opportunity, goodwill, or data arising from delay in delivery, product substitution, or inaccuracies in product representations. Our total liability to you in respect to any order shall not exceed the total price paid for your relevant order.
Nothing in these Terms & Conditions excludes or limits our liability for death or personal injury arising from our negligence, or any other liability that cannot be lawfully limited under UK law.
You are responsible for ensuring that all delivery information provided is accurate and that the recipient can accept delivery on the specified date. We do not accept responsibility for failed deliveries when inaccurate details are supplied or if delivery cannot be made due to recipient unavailability.
You may create a customer account to facilitate future orders and track your order history. You are responsible for keeping your login details secure and not sharing them with others. Please refer to our Privacy Policy for information on how we securely collect, use, and store your personal data in connection with flower delivery services in West Harrow and the surrounding areas.
All content on our website, including images, text, and designs, are either owned by or licensed to West Harrow Florist. No material from this website may be copied, reproduced, altered, or distributed without prior written permission. This is to protect the integrity of our unique floral offerings for customers in West Harrow and the wider area.
West Harrow Florist shall not be liable for any failure or delay in performing our services or fulfilling orders due to events beyond our reasonable control, including (but not limited to) acts of God, natural disasters, strikes, transport failures, pandemics, or government restrictions affecting flower supply or delivery in West Harrow.
These Terms & Conditions, and any disputes or claims arising from them or your use of our website, are governed by the laws of England and Wales. You agree to submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any disputes.
We reserve the right to update or amend these Terms & Conditions at any time, without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing this page regularly to remain informed of the current terms governing your use of our online flower delivery services in West Harrow and the surrounding areas.
If you have questions or need further clarification regarding these Terms & Conditions, please contact our customer support team using the details provided on our contact page. We are committed to providing responsive service to all West Harrow Florist customers.
These Terms & Conditions apply to all online orders placed for flower delivery across West Harrow and the surrounding areas. By continuing to use our website and services, you confirm your acceptance of these terms.
Thank you for choosing West Harrow Florist for your online flower delivery needs in West Harrow and beyond.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Harrow, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Harrow.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
